this is the first time I’ve used Igotoffer, but just as someone said earlier, my computer was in good condition before I shipped it. When I heard from igotoffer, they said it was deeply scratched. I can’t understand how this happened, since it was fine when I sent it (and I have witnesses who saw it as I was packing it [with great care and much bubble wrap]). I’ve asked them to reconsider, but I see complaints on sites that they do this regularly. Have any of you had this problem? I’m quite taken aback and I don’t know what to do.