My iPhone had a few scratches on the screen, so I asked them for help to determine the quality of my iPhone 6 and had to send them photos, and they called back immediately, talked to three of them, no one in their customer service complained. Advised me about Proper Pachaging and sent Prepaid Label. Their reps were helpful and polite. They guided me in the right direction. The payment offered was better than in gazelle. I sold my iPhone 6 online. 10 out of 10, all went very smooth.