It happens sometimes that we lower our customers’ offers. It may happen because our inspector has found some issue you have never noticed or you have stated a wrong model or configuration and so on. If your offer is lowered after we have checked out the item you want to sell, you can request a reevaluation. In this case our Supervisor will take a closer look for you and see if an inspector missed something. We may thus overturn an inspection result and bring your offer back up. Anyway, you will have a week to decide if you would like to accept or decline our counter-offer. If we do not hear from you after a week passes, we assume you do not object to our counter-offer.
If you decline the offer within a week, the device will be sent back to you. It will be shipped free of charge. However, it will not be eligible for another inspection, and we'll not accept it! If you ship it to us for the second time, we'll have to send it back to you, and this time you'll have to pay the expenses.